Marketing
Customer Support Specialist
Full-Time | Hybrid, Seattle Preferred | Competitive Pay
Description
TestSprite is building the world’s most advanced AI-powered software testing agent — helping developers and QA teams plan, generate, run, and debug tests automatically.
Backed by top investors and trusted by thousands of dev teams worldwide, we’re scaling fast and looking for a Customer Support Specialist to help our users get the most out of TestSprite.
You’ll be one of the first points of contact for our customers — helping troubleshoot issues, guide onboarding, and collaborate with our product and engineering teams to continuously improve user experience.
About the Role
Hybrid position (Seattle preferred) — work with our core team in person several days a week
Full-time role with flexible hours
Start date: December 2025
What You’ll Do
Respond to customer inquiries via chat, email, and community channels
Troubleshoot product or account issues and provide clear, empathetic guidance
Escalate complex issues to engineering when necessary and follow through on resolutions
Assist new users with onboarding and getting started
Document recurring issues and user feedback for the product and QA teams
Contribute to improving internal support processes and FAQs
Maintain a positive, professional tone that reflects our customer-first values
What We’re Looking For
1–3 years of experience in customer support, technical support, or client success (SaaS experience preferred)
Strong communication and problem-solving skills
Tech-savvy and comfortable learning new tools quickly
Empathetic, patient, and great at simplifying complex topics
Organized, detail-oriented, and able to manage multiple conversations at once
Based in or willing to relocate to Seattle area (hybrid work environment)
Nice to Have
Experience supporting developer tools, AI platforms, or B2B SaaS products
Basic familiarity with software testing, APIs, or developer workflows
Experience using tools like Intercom, HubSpot, or Zendesk
Familiarity with Discord or community-based user engagement
Why TestSprite
Join a fast-growing AI startup shaping the future of software testing
Work directly with founders and core team members
A supportive, collaborative, and flexible hybrid culture
Competitive salary and potential for career advancement
How to Apply
Send your resume and a short intro to: hiring@testsprite.com.
